LANGFEITE SUPPORT

Need help?

GET IN TOUCH

For product, order, setup, or service questions, prepare the details below so our team can assist you faster.

Contact support

BEFORE YOU CONTACT US

01
Order information
Have your order number and purchase channel ready.
02
Product identification
Locate the model name and frame serial number.
03
Photos or video
Record the issue clearly before making adjustments.

ESSENTIAL INFORMATION

Battery & charging

Use approved charging equipment and keep the charging area dry and ventilated.

Before every ride

Check brakes, tire pressure, fasteners, lights, and remaining battery level.

Service & repairs

Stop riding after an impact, electrical warning, or loss of braking performance.

FURTHER SUPPORT

Technical Support

At Langfeite, we use advanced technology and ongoing R&D to create top-quality electric scooters. We have a dedicated team in cutting-edge facilities and stringent quality control ensuring all Langfeite electric scooters meet the highest durability and reliability standards.

In product structure, we enhanced safety and practicality through R&D, improving folding mechanisms, handles, and overall vehicle management across various environments, significantly boosting portability and reliability.

For electrical control, we prioritized economy, energy efficiency, safety, and comfort. We intelligently manage lithium battery cells and employ a "sine controller+vector motor" system, enhancing motor and controller efficiency. This ensures a smoother, more reliable, and safer ride experience.

Marketing Support

Unlike many Chinese factories, especially those in the vehicle industry, which often lack support in Marketing & Sales, Langfeite is fully equipped to assist distributors in these crucial areas:

Promotion and Traffic: We utilize Instagram, Facebook, and YouTube to enhance distributor visibility and attract potential customers.
Marketing Materials Production: Our headquarters' marketing department creates various resources, including product visuals, posters, videos, and websites, reducing advertising costs while maintaining professionalism.
Marketing Strategy Development: We craft tailored strategies for distributors, aligning them with market dynamics and your team's strengths, ensuring effectiveness.

Aftersales Support

Upon the execution of the distributor agreement, Langfeite takes proactive steps to ensure your success:

Comprehensive Product Resources: We furnish you with product videos and images to expedite your product comprehension.
Dedicated After-sales Team: Our proficient after-sales team and engineers are readily available to assist with repairs and post-sale services.
Accessory Replacement: Product accessories can be replaced within a specified timeframe, ensuring product longevity.
Incentivized Accessories: When you place an order, Langfeite rewards you with complimentary accessories, with more incentives tied to higher sales achievements.

At Langfeite, once the Distributor Agreement is in place, you become an integral part of our team, and we are committed to delivering exceptional product training and after-sales support.